Area Operations Manager (QSR Experience) at Kloverharris Limited

The Area Operations Manager is responsible for overseeing the performance and day-to-day operations of multiple restaurant outlets within an assigned area. The role ensures operational excellence, consistent brand standards, strong people performance, and a high-quality customer experience across all locations.

Key Responsibilities:

• Oversee daily operations across assigned restaurant outlets
• Drive sales performance, cost control, optimize budgets and profitability
• Lead and hold Outlet Managers accountable for results and standards
• Ensure compliance with standard operating procedures, recipes, food safety, food quality,hygiene, and brand standards
• Monitor outlet Key Results and close performance gaps promptly
• Conduct regular outlet visits, audits, and operational reviews
• Ensure consistent customer experience across all locations
• Support execution of marketing promotions and local store marketing initiatives
• Oversee inventory control, wastage reduction, and asset care
• Resolve escalated operational, people, and customer issues
• Support rollout and adoption of company systems and initiatives

Qualifications & Skills:

• Strong understanding of restaurant operations and multi-outlet management
• Proven ability to lead managers and drive accountability
• Solid knowledge of food safety, quality control, and operational standards
• Good commercial awareness (sales, costs, margins, waste)
• Ability to analyse performance data and take corrective action
• Strong problem solving and decision making skills
• Clear communication and reporting skills
• Demonstrated ability to manage priorities across locations and deliver result