Jobs at Kloverharris Limited

The Area Operations Manager is responsible for overseeing the performance and day-to-day operations of multiple restaurant outlets within an assigned area. The role ensures operational excellence, consistent brand standards, strong people performance, and a high-quality customer experience across all locations.

Key Responsibilities:

• Oversee daily operations across assigned restaurant outlets
• Drive sales performance, cost control, optimize budgets and profitability
• Lead and hold Outlet Managers accountable for results and standards
• Ensure compliance with standard operating procedures, recipes, food safety, food quality,hygiene, and brand standards
• Monitor outlet Key Results and close performance gaps promptly
• Conduct regular outlet visits, audits, and operational reviews
• Ensure consistent customer experience across all locations
• Support execution of marketing promotions and local store marketing initiatives
• Oversee inventory control, wastage reduction, and asset care
• Resolve escalated operational, people, and customer issues
• Support rollout and adoption of company systems and initiatives

Qualifications & Skills:

• Strong understanding of restaurant operations and multi-outlet management
• Proven ability to lead managers and drive accountability
• Solid knowledge of food safety, quality control, and operational standards
• Good commercial awareness (sales, costs, margins, waste)
• Ability to analyse performance data and take corrective action
• Strong problem solving and decision making skills
• Clear communication and reporting skills
• Demonstrated ability to manage priorities across locations and deliver result

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The CX Manager designs and drives the end to end experience across all service channels, setting standards, enabling execution by outlet teams, and using insights to improve service quality, consistency, and commercial outcomes.

Key Responsibilities:

Exceptional experience:

• Own and champion the customer journey across all channels
• Ensure consistently high service standards, and a positive experience at every touchpoint.
• Manage customer interactions, and turn insights into service improvements.
• Develop and implement initiatives that improve service experience, and drive repeat patronage.
• Continuously improve service standards and ensure consistent application.

Customer experience training:

• Support onboarding to ensure new hires are equipped to meet service expectations.
• Conduct training needs analysis and support the development of targeted training and capability building plans.
• Hold team members accountable to service, quality, and behavioural standards.

Customer data, reporting & insights:

• Ensure accurate recording of customer interactions and data.
• Track and analyse service performance metrics
• Prepare and submit periodic service performance reports.
• Use insights to recommend process improvements and service innovations.

Commercial accountability:

• Lead the achievement of departmental sales targets and budgets.
• Monitor service-related costs and identify opportunities to improve efficiency without compromising guest experience.

Stakeholder & vendor coordination:

• Liaise with third-party stakeholders required for smooth service delivery.
• Collaborate closely with internal stakeholders to deliver a consistent and integrated customer experience.

Qualifications:

• Tertiary degree in Business Administration, Marketing, Hospitality Management, Communications, or a related discipline.
• Demonstrated capability in customer experience management in a high pace environment.
• Proven ability to design, and continuously improve customer journeys across multiple service channels.
• Strong understanding of service quality frameworks, service recovery practices, and customer satisfaction methodologies.
• Demonstrated ability to influence and align frontline and operational teams to deliver consistent service standards.
• Ability to translate customer insights, feedback, and data into actionable service improvements.
• Strong stakeholder management and communication skills, with the ability to collaborate effectively across functions.
• Working knowledge of CRM systems, customer feedback tools, and customer experience analytics

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We are seeking a detail-oriented and analytical Stock Accountant to manage, track, and reconcile inventory-related financial records. The ideal candidate will ensure accurate stock valuation, monitor inventory movement, and support management with reliable financial insights for decision-making.

Educational Qualifications

• Bachelor’s degree or HND in Accounting, Finance, Business Administration, or related discipline.

Work Experience

• Minimum of 1 years’ experience in stock/inventory accounting, preferably in manufacturing, FMCG, retail, or warehouse operations.
• Proven experience in inventory reconciliation, stock valuation, and cost control

Technical Skills

• Strong knowledge of inventory management and accounting principles.
• Experience with ERP or accounting software (e.g., Sage)
• Proficiency in Microsoft Excel Ability to prepare stock reports, variance analysis, and audit schedules.

Key Responsibilities Awareness

• Monitoring and reconciling physical stock vs system records.
• Conducting periodic stock counts and resolving discrepancies.
• Ensuring compliance with internal controls and audit requirements.
• Supporting month-end and year-end closing related to inventory.