Area Operations Manager at Ifitness Center Ltd

Role Summary

• The prospective role holder will be responsible for managing the activities and supervising the daily operations of branch operations manager (BOMs) in a particular cluster/area/region. The Area Operations Manager ensures that each branch manager is well-supervised to drive branch profitability, manage daily operations and escalations where necessary.

Key Accountabilities

• Ensure area operations are carried on in an appropriate, cost-effective, and efficient manner.
• Improve operational management systems, processes, and best practices.
• Ensures area processes remain legally compliant.
• Formulate and execute area operational objectives.
• Examine financial data and use them to improve profitability.
• Ensure all targets of the area/region are met.
• Perform quality controls and monitoring activities.
• Provide support on branch escalations where necessary
• Supervise and mentor staff in the assigned region/cluster
• Drive team engagement, development and motivation
• Proactively support Branch Managers in project management and execution e.g. Marketing initiatives
• Proactively track branch progress on assigned tasks and company-wide initiatives.