Area Business Manager – SCALE mPower at Renda Limited

Job Summary

• SCALE mPower is a financial solution that provides transportation workers with access to credit, enabling them to pay for essential services such as vehicle spares, repairs, and fueling, ensuring their vehicles remain operational and on the road.
• The Area Business Manager is responsible for driving SCALE mPower operations within an assigned region.
• This role oversees transport park onboarding, CAM recruitment and management, loan disbursement and collections, relationship management, and overall project performance for the region.
• The ideal candidate must have strong field experience, excellent people management skills, and the ability to build and maintain relationships with park leaders and loan applicants.

Responsibilities
Park & Regional Operations:

• Onboard and manage Parks within the assigned region, ensuring full compliance with mPower operational standards.
• Build and maintain strong relationships with Park Chairmen, cluster leaders, and key community stakeholders.
• Ensure accurate documentation for all parks and loan applicants.

CAM Recruitment & Management:

• Recruit, onboard, and manage CAMs (Customer Account Managers) within the region.
• Conduct training, app onboarding, and ensure CAMs submit all required documentation.
• Monitor daily activities of CAMs to ensure adherence to processes and high performance.
• Provide ongoing coaching, performance reviews, and disciplinary actions when necessary.

Loan Disbursement & Collections:

• Coordinate loan disbursement processes and support efficient collections across parks in the region.
• Track repayment behaviour and escalate defaults or issues promptly.
• Work closely with Finance and Collections teams to ensure smooth regional loan operations.

Field Monitoring & Compliance:

• Conduct field visits to verify park activities, CAM performance, and adherence to loan procedures.
• Identify operational risks, fraudulent behaviour, or documentation gaps and escalate immediately.

Reporting & Performance Management:

• Prepare and submit weekly regional performance reports to management (CAM output, loan disbursements, collections, park status).
• Monitor KPIs such as CAM productivity, loan conversion rates, repayment rates, and park coverage.

Stakeholder Engagement & Issue Resolution:

• Support customer relations for loan applicants within the region.
• Resolve escalations related to CAMs, loan applicants, or parks and ensure timely feedback to management.
• Represent the company within the region and uphold the brand’s values and professionalism.

Requirements

• 4–6 years' experience in similar field-based or regional operations roles.
• Minimum of 2 years’ experience in field operations, agent management, or grassroots project execution.
• Proven ability to recruit and lead CAMs or field agents.
• Strong communication, negotiation, and relationship-building skills.
• Excellent sales, persuasion, and stakeholder engagement skills.
• People management skills and the ability to supervise diverse individuals.
• Ability to work independently with minimal supervision.
• Willingness to travel frequently within the assigned region.

Preferred Skills:

• Experience working with digital lending, microfinance, or agent networks.
• Knowledge of field verification processes or community network structures.
• Proficiency in using mobile apps, dashboards, and reporting tools.
• Conflict resolution and crisis management skills.