Application Support Manager at Alfred & Victoria Associates

Job Purpose

•  Applications support manager is responsible for leading the Business Applications practice, driving strategic initiatives, and delivering high-quality solutions leveraging Microsoft Dynamics 365 (Finance & Operations, Business Central, and Customer Engagement) and the Power Platform.
• The role demands a strong understanding of business processes, technical expertise in the Microsoft ecosystem, and the ability to manage cross-functional teams to ensure customer success and business growth.

Main Responsibilities
Strategic Leadership:

• Develop and execute the strategic roadmap for the Business Applications practice, aligning with organizational goals and market trends.
• Serve as the subject matter expert (SME) for Dynamics 365 and Power Platform solutions.
• Drive thought leadership and innovation within the practice, ensuring the adoption of best practices and emerging technologies.

Solution Delivery:

• Oversee the design, configuration, customization, and implementation of Dynamics 365 F&O, Business Central, and Customer Engagement solutions.
• Ensure seamless integration of D365 solutions with the Microsoft Power Platform and other enterprise systems.
• Provide expert guidance on data migration, system integration, and application lifecycle management.
• Address complex technical challenges and deliver scalable, maintainable solutions.
• Lead, mentor, and develop a team of consultants, developers, and functional specialists.
• Collaborate with customers to understand business needs and translate them into technical requirements
• Conduct workshops and discovery sessions to identify pain points and recommend tailored solutions.

Anticipated Outcomes of Role:

• Strategic Leadership
• Increased Customer Satisfaction
• Ensure the timely and successful delivery of projects
• Revenue Growth
• Team Development

Job Requirements

• Academic Qualification: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Professional Membership/Certification: Microsoft certifications in Dynamics 365 and Power Platform (e.g., MB-310, MB-800, PL-600) are highly desirable.

Experience:

• 7+ years of experience in Microsoft Dynamics 365 and Power Platform solutions.
• At least 3 years of experience in a leadership or practice management role.
• Experience with large-scale implementations, migrations, and integrations.

Key Skills and Competencies:

• Deep understanding of Dynamics 365 Finance & Operations, Business Central, and Customer Engagement (CRM).
• Proficiency in Microsoft Power Platform, including Power Apps,
• Experience in configuring, integrating, and extending D365 solutions.
• Strong business acumen and knowledge of enterprise processes (finance, supply chain, customer service, etc.).
• Excellent leadership and team management skills.
• Proven ability to engage and influence stakeholders’ at all organizational levels.
• Knowledge of Agile and DevOps methodologies is an advantage.

Knowledge:
The incumbent must have proficient knowledge required for the role:

• Industry product knowledge.
• Excellent organizational and interpersonal skills.
• Good negotiation and networking skills.
• Able to skillfully promote SATH brand, values, and culture in every connection.
• Excellent communication and presentation skills (verbal and written).

Personal Attributes
The incumbent must have the following personal attributes:

• Strategic thinker.
• Strong business and commercial acumen.
• Professional confidence.
• Must be customer focused.
• Able to deliver results.
• Attention to details.
• Excellent interpersonal skills.

Salary
Very Attractive.