Analyst - Quality Assurance Processes at MTN Nigeria

Mission

• To coordinate, manage and be accountable for the implementation of IT governance structures in the execution of audit, risk, compliance (ARC); process quality, project quality and other internal controls framework.

Description

• Support Quality Management System (QMS) implementation activities within the IT division.
• Coordinate, manage and be accountable for the implementation, monitoring and review of IT Governance Framework and Quality plans in line with IT strategic focus, objectives, and priorities.
• Liaise with IT process owners to ensure that governance processes are implemented and adhered to within the IT division.
• Ensure that Quality Assurance processes are implemented and adhered to within the IT division.
• Review and action the recommendations of the internal audit function as they relate to IT policies, standards, and guidelines.
• Coordinate and review IT policy, process, and procedure; identifying process dysfunctions and recommend necessary updates with the aim of enhancing effectiveness and overall operational efficiency. 
• Maintain mechanism and system to ensure prompt, frequent and appropriate update of QA review work within the IT function and lead quality assurance team in delivering reliable services.
• Perform root cause analysis of QA related problems and device corrective and preventive actions. 
• Prepare quality documentation and reports, collecting, analyzing, and summarizing information and trends including failed processes, stability studies, recalls, corrective actions.
• Revalidate and maintain database of records, data and information in relation to quality assurance within the IT Division, ensuring easy access and retrieval of information.
• Participate in process, project and internal audit activities initiated by internal or external auditors to assure quality of IT solutions according to defined standards and metrics.

Education:

• First degree or HND in Electrical/Electronics, Computer Engineering or IT related discipline
• Professional Certification in of the Following or combination (will be an added advantage): ITIL, PMP, SCRUM, Agile,  TOGAF, COBIT, Six SIGMA.
• Fluent in English 

Experience:

• 3 - 7 years of experience which includes:
• Minimum of 5 years progressive experience within a large organization in any of the following industries: Banking, FMCG, Telecoms or Technology Consulting with high level experience in the implementation of IT governance in the execution of audit, risk, compliance (ARC); process quality, project quality and other internal controls framework
• Experience in Information systems process governance, controls self-assessment and continuous monitoring 
• Experience in quality control framework for managing software development
• Experience of business and technical risk assessment, controls design and testing for various Information Services systems and processes