Analyst - Partner Management at MTN Nigeria

Reports To: Manager - Partner Management

Division: Digital Services

Mission:

• Execute Digital Services’ strategy to build a digital service ecosystem by identifying strategic partners (external and internal) with compelling and competitive products and services and building and maintaining collaborative, win-win relationships with these partners to drive the adoption of MTNN’s digital services, acquire digital customers, and grow digital revenues and subscriptions in alignment with the overall business strategy and market requirements

Description:

• Collaborate with cross-functional teams to identify and onboard new strategic partners
• Identify and fulfil – as best as possible - the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a partnership management perspective
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
• Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, partner-impacting trends, and weekly partner onboarding reports – as may be required to guide management decisions and support the business planning process
• Document, develop, implement, test, launch, and review partnership management processes and systems according to the relevant MTNN Policies, Procedures, & Processes Document
• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ partners
• Ensure partners’ adherence to all MTNN and regulatory policies relating to digital services, addressing infractions as may be required
• Monitor and expeditiously resolve complaints related to partner expectations, needs, and priorities, escalating as may be required
• Solicit feedback from partners to continuously improve partner experiences, journeys, and interfaces for MTNN’s digital services ecosystem

Education:

• Bachelor’s degree in business administration, Economics, Computer Science, Data Analytics, or a related field.

Experience:

3-7 years’ experience which includes

• 3–5 years of experience in partner management, business analysis, or strategic partnerships.
• Proven experience working with digital service providers, VAS, fintech, or content partners.
• Experience in telecoms, technology, or digital platforms is highly desirable.