Analyst I - Software / IT Support at Nigerian Electricity Regulatory Commission (NERC)

Job Description

• Install and configure computer hardware, operating systems and applications. 
• Investigate, diagnose and solve computer application and hardware related problems. 
• Monitor and maintain computer systems and networks; engage with staff/clients through a series of actions, either face to face or over the telephone. 
• Ensure that employees are aware of and adhere to basic cybersecurity rules while using IT tools . 
• Email configuration support on mobile and PC. 
• Daily backup of relevant application databases ensuring there is adequate disaster recovery and business continuity in case of server failure/unavailability. 
• Provide onboarding support to new employees and employee off-boarding support to exiting employees. 
• Document, track, and resolution of all support incidents in a timely and efficient manner. 
• Test, evaluate and support the roll-out of new applications and technologies. 
• Respond within agreed time limits to call-outs, prioritize and manage all open cases. 
• Support for remote users using remote support tools such as teamviewer, remote desktop for employees working outside of the Corporate office. 
• Provide maintenance support for the website and other Portals.  

Core Responsibilities

• Design and create web interfaces & experiences that align with the business objectives of the Commission with optimal user experience. 
• UI / UX Design and responsible for collecting, researching, investigating and evaluating user requirements to deliver outstanding user experience in any application design and development. 
• Re-Design and refresh the Commission’s website and other portals from time to time. 
• Build databases and applications to support the Commission’s core objectives. 
• Sketch prototypes, wire-frame development, partake in ideation sessions and work on visual asset. 
• Provide daily support for existing and future business applications. 
• Provide support for corporate Branding and graphics development. 
• User Interface Prototyping and user flow for software applications development. 
• Collaboration with cross functional teams in the organization to develop fit-for-purpose web and mobile applications. 

Requirements
Minimum Qualifications/Skills:

• Bachelor’s Degree in Computer Science, Engineering and any related field (Minimum of Second-Class Upper Division). 
• Minimum years of experience: 4 years (maximum age limit 28 years).
• MCP Certification will be an added advantage. 
• Knowledge of Full Stack Development (PHP, Python, Ruby on Rails, NodeJS, JQuery, AngularJS). 
• Knowledge of AI technologies. 
• Good grasp of Database Technologies (MySQL, PostgreSQL, MongoDB). 
• Solid grasp of HTML, CSS, Bootstrap, Sass, JavaScript. 
• Good communication skills, both oral and written. 
• Strong interpersonal skills and capable of communicating with individuals at all levels and from various backgrounds. 
• Good analytical and problem-solving skills. 
• Exceptional time management skills. 
• Ability to work with minimum supervision and take initiative where necessary.