Analyst, Channels Infrastructure at First Bank

Location: Head Office, Lagos

Job Description

• Conduct proactive monitoring, operation and maintenance of channels applications and infrastructure (FEP, First Mobile, First Online, Agent Banking, USSD etc.) in order to maintain and support operations and ensure compliance to relevant standards
• Provide technical direction in requirement definition, planning, coordination and implementation of channels applications and infrastructure
• Perform configurations, problems, incidents, IT service continuity and supply
• Assist effort to develop and configure channels infrastructure from conceptualization through stabilization
• Test, debug, document and analyze performance of channels applications and infrastructure components
• Provide support to all environments (production, test, QA, development, etc.), channels infrastructure implementation and patch management
• Conduct event, fault and performance management
• Fulfil service requests and perform routine maintenance and support activities within SLA
• Detailed stakeholder engagement in issue resolution and adherence to escalation matrix
• Provide innovative solutions to problems, developments and integrations in the Channels eco-system
• Background to Mid-Level knowledge in modern IT technologies and domains to support and advance the Channels Systems
• Prepare and design reports on Systems availability and performance

Job Requirements

• Minimum of a First Degree or its equivalent in a IT related discipline.

Key Competency Requirements:
Knowledge:

• Working knowledge of infrastructure and service delivery
• Working knowledge of service management tools for event management, provisioning and monitoring
• Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
• Good interpersonal and communication skills and the ability to work effectively with business stakeholders
• Customer-centricity
• Creative, results-oriented and analytical with strong problem-solving capability.

Skills / Competencies:
Core SFIA 5 Skill Requirements:

• Availability Management (AVMT 4)
• Service Level Management (SLMO 2)
• Application Support (ASUP 2)
• IT Operations (ITOP 1)
• Problem Management (PBMG 3)
• Service Desk and Incident Management (USUP 2).

Other SFIA 5 Skill Requirements:

• Requirements Definition and Management (REQM 2)
• Learning Delivery (ETDL 3).