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  • Posted: Oct 13, 2022
    Deadline: Not specified
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    Pagatech was founded in early 2009 with a vision to enable a cashless society and bank the unbanked in Africa. Our first product offering, Paga, is a direct to consumer mobile payments service. Paga is an innovative, open, secure, and interoperable mobile payments platform that allows any person who has a mobile phone to transact electronically - thus turnin...
    Read more about this company

     

    Analyst, Card Operations

    ABOUT THE ROLE

    The Card Operations Senior Analyst would be responsible for performing operational duties on card operations. He/she is responsible for responding to customer enquiries and complaints directly related to card operations. He/she would be involved in the delivery process involved for physical cards. He/she is also responsible for monitoring slack, and all other related operations that aim card operations. perform second level investigation on issues reported during operations.

    PRIMARY RESPONSIBILITIES

    • Provide daily information to team management on card
    • Manage and report on stock levels as regards to card operations.
    • Report and escalate all card related issues to the 2nd level
    • Manage and ensure prompt and efficient resolution of issues logged by customers on card related issues.
    • Liaise with relevant departments/units to ensure timely and efficient resolution of escalated complaints/issues.
    • Manage the physical card delivery queues to enable the team deliver cards to customers within SLA.
    • Carry out periodic test to ensure all processes are working
    • Maintain an accurate and up-to-date log of all merchants/business
    • Daily monitoring of card services and keeping log of uptime and
    • Reporting down time and updating resolution on the Paga status
    • Log all service request fulfillment and incident management in the CRM Perform any other duties as assigned by the Lead, Card

    KEY COMPETENCIES

    This role is a good fit for you if:

    • You are customer-obsessed, take the initiative, and exceed
    • You are a proactive, collaborative team-player.
    • You can adapt quickly as situations
    • You are proficient in both written and oral
    • You communicate tactfully and effectively both verbally and in writing
    • You have the ability to prioritize and take ownership
    • You are Proficient in Ms Office - Excel, Word, and PowerPoint
    • You maintain effective work relationships with cross functional teams

    KNOWLEDGE AND SKILL REQUIREMENTS

    • You have a good knowledge of card transaction
    • You have a good knowledge of using support work tools (Admin portal)
    • You have a good knowledge of Paga cards and other related products
    • You have a bachelor’s degree or equivalent
    • You have at least 2 to 5 years’ relevant experience working in customer service or have worked in closely related
    • You have completed the mandatory NYSC

    Method of Application

    Interested and qualified? Go to Pagatech Limited on paga.bamboohr.com to apply

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