Airline Ticketing and Reservation Supervisor at Ace Skyline Services Limited

Job Objectives: Work with a variety of clients, from individual travellers to large corporations and organizations. Provide the best possible service while also ensuring that the company meets its financial goals.

Job Responsibilities:

• Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed
• Sell domestic and international tickets to both individual traveller and corporate organisations
• Bring in corporate clients and sell flights, hotels, visas, insurance and other travel services
• Communicating with customers to answer questions about tickets, pricing, or flight schedules
• Developing pricing strategies, balancing firm objectives, customer satisfaction and Generating strategies to help the organization, and maintaining now and future profitability continually.
• Meeting financial goals and supporting the executive directors and administration team in the improvement of the company.
• Guiding Customers to make payment for airline tickets, directly into the company’s account
• Entering customer information into a computer system to issue tickets or update records
• Processing electronic ticketing requests for customers over the phone
• Processing refunds for lost or damaged tickets or reservation errors
• Explaining applicable fees and taxes for each ticket
• Manage Sales with due regards to the set targets
• Ability to handle high volume of customer interaction while delivering exceptional service
• Assist in the resolution of all customer complaints
• Basic sales skills to close and convert booking opportunities
• Ensure tickets are booked or amended appropriately to avoid any liability being incurred by ACE Skyline
• Prepare and submit all reports in accordance with the required schedule
• Update professional skill to always ensure competence

EDUCATION AND EXPERIENCE

• Minimum of first degree/HND in Hospitality, Tourism or Valid GDS system certificate
• Relevant professional certifications.
• Minimum of 3 years work experience in relevant field
• A recognized IATA or Airline Advanced Course
• Experience of working in a fast-paced customer service environment
• Experienced in the use of Amadeus and one more GDS (SABRE or GALLILEO)