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  • Posted: Apr 8, 2021
    Deadline: Not specified
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    The most recognized name in the industry, Hilton Hotels & Resorts stands as the stylish, forward thinking global leader of hospitality. With over 92 years of experience, Hilton continues to be synonymous with hotel because of our innovative approach to products, amenities and service. We help make traveling easier with our smart design, innovative restau...
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    Agent - Guest Relations

    Job Number: 21031735
    Location: Ikeja, Lagos
    Job Category: Rooms & Guest Services Operations
    Brand: Protea Hotels
    Schedule: Full-Time
    Position Type: Non-Management

    Overview

    • Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 90 hotels across South Africa, Zambia, Nigeria, Namibia, Ghana, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today!

    Position Summary

    • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
    • Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security / Loss Prevention) as necessary to resolve guest call, request, or problem.
    • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
    • Receive, record, and relay messages accurately, completely, and legibly.
    • Respond to special requests from guests with unique needs.
    • Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
    • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
    • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
    • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
    • Develop and maintain positive working relationships with others; support team to reach common goals.
    • Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
    • Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
    • Perform other reasonable job duties as requested by Supervisors.

    Requirements

    • High School Diploma / G.E.D. equivalent
    • A 4 University Degree or its equivalent
    • 2 to 3 years related work experience.

    Method of Application

    Interested and qualified? Go to Hilton Worldwide on jobs.marriott.com to apply

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