Agency Manager at PIM Travels

Objectives of this role

• Overseeing the organization’s daily operations, ensuring efficient workflows, resource allocation, and achievement of business objectives.
• Developing and implementing strategic sales plans to drive business growth, enhance client satisfaction, and improve operational efficiency.
• Managing client accounts, maintaining strong relationships, understanding their needs, and ensuring high-quality service delivery.
• Leading, mentoring, and motivating a team of professionals, fostering a collaborative and high-performance work environment.
• Monitoring financial performance, including budgeting, forecasting, and expense management, to ensure profitability and economic health.
• Identifying opportunities for process improvements and implementing best practices to enhance productivity and client satisfaction.
• Representing the organization in client meetings, industry events, and networking opportunities to promote services and build business relationships.
• Ensuring compliance with industry regulations and company policies

Required skills and qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 5+ years of experience as an agency manager or a similar role in sales and business development, with a minimum of 2 years in a managerial role or client services.
• Track record in achieving sales targets, training sales agents, and recruiting.
• Strategic thinking and problem-solving abilities, with a focus on achieving business objectives.
• Strong team leadership and management skills, with the ability to inspire and motivate.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in project management software and tools.
• Financial acumen and experience in budgeting, forecasting, and economic analysis.
• Experience in client relationship management across various demographics.
• Knowledge of market analysis and strategic planning.