Administrator & Human Resource Support Officer at Cardinal Torch Company Limited

Summary: 

The post holder will be responsible for all administrative, office & HR support tasks for Cardinal Torch Company Limited. 

Responsibilities: 

Front Desk/Administration/Office Management: 

• Point of contact between management and operations team. 
• May be the first point of contact for suppliers and customers. 
• Responsible for handling bank interactions/correspondence with respect to submission or retrieval of documents or information. 
• Liaise with the operations team – agricultural scientist, field operations and logistics officers on their daily activities and provide support where necessary. 
• Work closely with the operations team to ensure that all tasks are completed to schedule and in compliance with relevant legislation. 
• Keeping up to date with policies, health and safety and tax laws. 
• Knowledgeable on scheduled trips of the operations team to ascertain current locations/tasks at every point in time. 
• Maintenance, renewal and sharing of company registration and regulatory records when required. 
• May be required to use tailor-made agricultural business software. 
• Maintenance and renewal of company assets such as vehicle documentation. 
• Maintain information database for Cardinal Torch and clients, keeping them accurate and storing them effectively. 
• Arrange and co-ordinate meetings for management team/board of directors. 
• Receive and record invoices and send out to the finance department. 
• General administrative duties including telephone work, writing letters and emails; and maintaining manual and computer filing systems. 
• Attend to inquiries and solve the basic queries of Cardinal Torch’s customers. For this, the front desk personnel should have some basic knowledge about company’s products and services. 
• Provide a helpdesk service logging customer calls / emails for complaints and resolution. 
• Responsible for engaging with foreign clients on requests and appropriate follow ups for close out. 
• Ad hoc: Attend to all tasks/responsibilities as directed by line manager or requested by management/board of directors. 

HR Support: 

HR Administration: 

Engagements, Terminations, Transfers, Disciplinary Notices, Recruitment, Training etc.: 

• Develop a staff database on a tracker spreadsheet for all staff detailing all current information. 
• Engage with new recruits on company during onboarding and completion of the relevant documentation thereof. 
• Ensure collection of all required documentation on employee checklist towards onboarding. 
• Conduct exit interviews and finalize exit documentation. 
• Create and maintain files for all employees and file and/or archive documents according to company policies, procedures, and processes. 
• Co-ordinate induction program for all new recruits. 
• Assist HR department with the Recruitment process for designated business areas – advertise positions, collate applications and CV’s when required. 
• Schedule interviews and arrange meeting rooms (virtual/physical). 
• Ensure criminal, credit, reference and qualification verifications have been conducted on candidates. 
• Assist employees with death claims, workman’s compensation claims ensuring that all required documentation is provided. 
• Co-ordinate training requests for all study assistance, facilitation of training rooms, stationary, refreshments when required and attendance registers. Keep accurate records of same. 
• Responsible for updating and maintaining business unit organograms. 
• Responsible for the data integrity for all employees on the HRIS system/spreadsheet. 
• Create, update, and maintain employee files and all HR related filing. 
• Verification of all HR documentation before submission to HR Manager for sign off. 
• Generate all LOA’s and engagement packs for new recruits and ensure timeouts sign-off and completion thereof. 

Process and Procedure Effectiveness: 

• Improve methods of carrying out work through on-the-job concrete experience. 
• Implement efficient and effective administrative performance and turn-around time. 
• Co-ordinate and schedule HR departmental meetings. 
• Responsible for the collation, distribution and control of sensitive information and reports to 
• authorized persons only. 
• Responsible for data capture integrity, process, and governance. 
• Ensure Development and maintenance of all HR Database systems (HR Shared drive and manual spreadsheets) 

Customer Service and Advice: 

• Work with existing processes and procedures in such a way that operational efficiencies and performance are enhanced. 
• Attend to and resolve all customer queries timeously or escalate to the HR Lead when necessary. 
• Manage conflict within capacity. 

Reporting: 

• Co-ordinate, consolidate, compile, and submit all weekly/monthly reporting to the HR Manager within set timeframes e.g., Reports on exit interviews and trends.
• Prepare Requisitions and Inter Office memos for HR Operations. 
• Preparation of presentations for HR Operations.

 Additional: 

• Undertake such other responsibilities as directed by Management of the HR Department that will drive the sustainability of HR. 
• Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken. 
• Assess and take responsibility for one’s own performance. 
• Promote the company’s image and corporate identity through deliberate and coordinated HR activities. 

Requirements: 

• Minimum of two (2) years’ experience in related field. 
• Bachelor’s degree in Business Administration or any related field. 
• Advanced computer literacy. Proficiency with Microsoft Office – Word, Excel & Power point. 
• Exceptional phone etiquette. 

Skills: 

• Knowledge and experience in organizational effectiveness and relationship management. 
• Excellent verbal and written communication skills. Must be an excellent communicator to produce well written reports and communicating results to a wide range of shareholders. 
• Thorough and pay attention to details. 
• Customer /client focus as well as Professionalism. 
• Records management. 
• Time management skills. 
• Ability to work on your own and work well with others. 

Note: Only candidates within Lagos Island and its environs would be shortlisted. (Female Candidates Only)