Administrative Assistant at Reliance HMO

Location: Port Harcourt, Rivers

Job Summary

• The administrative assistant will serve as a friendly face for Reliance Family Clinics in Port Harcourt, aclinic that strives to treat every patient as a VIP. The successful candidate will be friendly, engaging, and helpful with strong communication skills.

Job Description

• Schedule clients and patients for appointments, health education sessions and on-site events while demonstrating politeness, courtesy, and professionalism.
• Triage patients in need of medical assistance and alert medical staff
• Organize transportation as needed by the medical and non-medical team.
• Use computer systems to accurately, document, locate, modify, and retrieve data which includes patient data, claims, invoices and stock keepingetc
• Receive and respond to routine and urgent requests for assistance from and for patients, families, staff, and others via tickets, phone, SMS, social media, and emails
• Maintain key organizational documents in soft and hard copies immaculately in adherence with filing systems
• Demonstrate effective telephone and email communication techniques/etiquette
• Document and invoice customers as applicable and follow up on payments and manage petty cash records transparently
• Securely and confidentially collect, retrieve and share patient records and enter data for medical or administrative reporting.

Job Experience

• Minimum of Tertiary Education in a related field
• Similar experience in a role related to front desk work, customer service and administrative skills particularly in a healthcare field is a plus
• Computer skills and ability to navigate Microsoft Office tools including Word, Excel and Outlook and popular social media platforms including Facebook, Instagram, and WhatsApp
• Excellent problem solving, conflict resolution, and customer service skills
• Excellent verbal and written communication skills
• Ability to exhibit key traits of professionalism including honesty, trustworthiness, timeliness, and politeness
• Highly organized, detail-oriented, self-directed, and goal-driven
• Experience with bookkeeping and basic accounting processes is a plus.
• Understanding of key principles of patient safety, confidentiality, and customer service within the health care context
• Friendly, engaging personality and demeanour.