We’re a health insurance company that acts like a technology company. We’re using software, data science and telemedicine to make health insurance more affordable, easier to access and more of a delightful experience
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The administrative assistant will serve as a friendly face for Reliance Family Clinics in Port Harcourt, aclinic that strives to treat every patient as a VIP. The successful candidate will be friendly, engaging, and helpful with strong communication skills.
Job Description
Schedule clients and patients for appointments, health education sessions and on-site events while demonstrating politeness, courtesy, and professionalism.
Triage patients in need of medical assistance and alert medical staff
Organize transportation as needed by the medical and non-medical team.
Use computer systems to accurately, document, locate, modify, and retrieve data which includes patient data, claims, invoices and stock keepingetc
Receive and respond to routine and urgent requests for assistance from and for patients, families, staff, and others via tickets, phone, SMS, social media, and emails
Maintain key organizational documents in soft and hard copies immaculately in adherence with filing systems
Demonstrate effective telephone and email communication techniques/etiquette
Document and invoice customers as applicable and follow up on payments and manage petty cash records transparently
Securely and confidentially collect, retrieve and share patient records and enter data for medical or administrative reporting.
Job Experience
Minimum of Tertiary Education in a related field
Similar experience in a role related to front desk work, customer service and administrative skills particularly in a healthcare field is a plus
Computer skills and ability to navigate Microsoft Office tools including Word, Excel and Outlook and popular social media platforms including Facebook, Instagram, and WhatsApp
Excellent problem solving, conflict resolution, and customer service skills
Excellent verbal and written communication skills
Ability to exhibit key traits of professionalism including honesty, trustworthiness, timeliness, and politeness
Highly organized, detail-oriented, self-directed, and goal-driven
Experience with bookkeeping and basic accounting processes is a plus.
Understanding of key principles of patient safety, confidentiality, and customer service within the health care context
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