Administrative Assistant at Earlystemer Limited

Responsibilities

• Handle all pre-sales enquiries from multiple channels including Email, Instagram, and website chat
• Handle business telephone lines (SMS, Call, WhatsApp) and respond to customer requests in a timely, professional, and helpful manner
• Efficiently route sales enquiries to the sales team
• Work with the tutoring team to manage communication between tutors and customers e.g. find out why a student hasn’t joined their class; find out why a student missed their class, and so on
• Ensure proper closeout of each learning session e.g. collate student reports from tutors and send them to parents, notify sales team to follow up on renewal
• Maintain database of leads, customers, subscriptions, and so on
• Perform other clerical duties such as organizing meetings, scheduling appointments, managing company equipment/resources, etc.

Requirements

• Excellent verbal and written communication skills
• Good use of Office suite applications (e.g. word processing, spreadsheets, presentations)
• Attention to detail
• Excellent time management skills
• Solid experience with digital media applications.