Admin Officer at Crossover Microfinance Bank

Key Responsibilities
Administrative and Operational Support:

• Handle daily office operations, documentation, filing, and record-keeping for all departments.
• Coordinate meetings, internal communication, staff scheduling, and vendor interactions. Regulatory, Compliance and KYC Support
• Conduct KYC verification for agents before issuing POS terminals or granting operational access.
• Maintain proper documentation of agents, contracts, and required regulatory records.

POS Terminal Management and Technical Support:

• Handle procurement, documentation, and issuance of POS terminals to qualified agents after completing KYC checks.
• Provide first-level support for POS terminal issues (printer errors, connectivity issues, device resets).

Basic IT Support:

• Provide first-level IT troubleshooting (hardware, software, connectivity, system login challenges).
• Support the setup of new systems, devices, and user accounts for staff.

Procurement and Vendor Management:

• Manage procurement needs for terminals, office supplies, accessories, and operational materials.
• Maintain strong relationships with vendors to ensure competitive pricing and availability.

Key Requirements

• OND / HND / B.Sc. in Business Administration, Management, or a related field.
• 1–3 years’ experience in an administrative role (experience in sports betting or gaming is an added advantage).
• Strong organizational and multitasking abilities.
• Excellent communication and reporting skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).