Admin / Client Experience Officer at TrulyAsake

Job Summary

• We're looking for a proactive, organised and people-focused Admin / Client Experience Officer to join our team and be the face of TrulyAsake.
• You will play a key role in ensuring our day-to-day operations run smoothly while delivering an exceptional experience to every client.

Key Responsibilities

• Customer Communication: Respond to enquiries across WhatsApp, Instagram, Tik Tok and other platforms promptly and professionally.
• Walk-in Client Experience: Welcome and attend to in-store clients, providing a warm and seamless experience.
• Order & Client Management: Manage orders, follow-ups, payments, deliveries and ensure clients are properly updated.
• Client Support & Issue Resolution: Handle complaints and concerns professionally, ensuring satisfactory resolutions.
• Records & Documentation: Maintain accurate records of customers, orders, payments and other key information.
• Operations Support: Provide administrative support to the management and production team, track pending tasks and ensure smooth day-to-day operations.

Requirements

• Excellent communication and interpersonal skills.
• Organised and detail-oriented.
• Proactive and solution-driven.
• Customer-focused with a warm and professional attitude.
• Comfortable managing multiple conversations and tasks.
• Tech-savvy and familiar with social media platforms.
• Reliable, accountable and able to work independently.
• Previous experience in a similar role is an advantage.