Accountability Officer at Save The Children

ROLE PURPOSE:

The Accountability Officer will work to put the children and communities we serve at the centre of our work through supporting the humanitarian response to integrate child-friendly, gender-sensitive, inclusive, accessible and appropriate accountability systems (including information sharing and Feedback and Reporting Mechanisms) and support child participation. The Accountability Officer will work closely with the MEAL, Child Safeguarding, and programme teams to support accountability to children and communities.

In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.

KEY AREAS OF ACCOUNTABILITY: 

• Set up a Beneficiary Feedback and Reporting Mechanism for humanitarian projects.
• Develop appropriate tools for capturing the feedback.
• Train the relevant staff/beneficiaries on data management process of FRM system
• Ensure a proper filing system for all the feedback received through the helplines.
• Aggregate FRM data from the field to a summary FRM database
• Provide detailed summaries of feedback issues for operational meetings and forums.
• Identify complaint and other feedback trends which indicate where the Programs can improve.
• Provide ad hoc reports as requested concerning complaints and other Beneficiary feedback.
• Receive, investigate and respond to stakeholders’ feedback under the direction and supervision of Program/field Managers.
• Follow up on feedback internal referrals with appropriate offices and sectors and respond to raised pending issues. 
• Negotiate suitable resolutions to complaints with the beneficiaries under the direction of the Program/Field Manager 
• Develop monthly FRM report.

Generic technical competencies:
G1 “Skilled”: Works to protect and promote children’s rights as defined by the UN Convention on the Rights of Children 
G1 “Skilled”: Displays a commitment to the safe, meaningful and ethical participation of all children
G7 “Skilled”: Demonstrates the ability to embed safeguarding policies, concepts and approaches in all work 
G5 “Skilled”: Displays a commitment to ensuring everything we do considers children the most affected by discrimination and inequality
G8 “Skilled”: Demonstrates an understanding of the phases of humanitarian response

MEAL technical competencies:

• P6 “Skilled”: Shows an understanding of accountability standards and guidance in own work
• P6 “Skilled”: Demonstrates an understanding of the principles of safe Feedback and Reporting Mechanisms, database management and quality assurance
• P6 “Skilled”: Acts to close the feedback loop with communities to promote transparency and accountability
• P2 “Skilled”: Uses available standards and processes to ensure appropriate ethical practice and data quality 
• S4 “Skilled”: Demonstrates understanding of child-friendly participatory MEAL approaches

Child Rights Governance Technical Competencies:

• P1 “Skilled”: Utilises a rights-based approach in the design and implementation of programmes

BEHAVIOURS (Values in Practice)

Accountability:

• holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

• sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
• widely shares their personal vision for Save the Children, engages and motivates others
• future orientated, thinks strategically and on a global scale.

Collaboration:

• builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
• values diversity, sees it as a source of competitive strength
• approachable, good listener, easy to talk to.

Creativity:

• develops and encourages new and innovative solutions
• willing to take disciplined risks.

Integrity:

• honest, encourages openness and transparency; demonstrates highest levels of integrity

QUALIFICATIONS 

Education and Experience:

• Bachelor’s degree in a relevant discipline (health sciences, social sciences, development studies or other)
• 2 year experience working in a related position in particular, Humanitarian experience.
• Formal training in Accountability, Monitoring and Evaluation, Data Management, Core Humanitarian Standard, Data Quality Assurance (DQA) is an asset

EXPERIENCE AND SKILLS 

Essential

• Skills and experience conducting data verification, analysis, reporting and monitoring. 
• Excellent interviewing skills.
• Experience managing a FRM process.
• Ability to lead on detailed logistical tasks such as those required for fieldwork or when organizing events.
• Excellent skills in oral and written communications.
• Good interpersonal skills, ability to work in a multi-cultural team environment.
• Strong quantitative and qualitative analysis skills are an advantage.
• Strong organizational, planning and prioritization skills. 
• Competent and experienced in general office administration, coordination and logistics. 
• Excellent IT skills.
• Fluency in Hausa, Kanuri and English language
• Good writing, editing and presentation skills.
• Previous experience in facilitating trainings, workshops and events. 

Desirable

• Experience of supporting meaningful and ethical child and community participation.
• Experience in assessing information needs and communication preferences, and of designing appropriate information and communication approaches.
• Experience of establishing and/or managing Feedback and Reporting Mechanisms. 
• Experience working for an NGO, civil society organisation or similar. 
• Experience of analysing and presenting data in a way that facilitates effective decision-making.

Additional job responsibilities

• The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Closing: 09/04/2023