Accountability Assistant at Center for Advocacy, Transparency, and Accountability Initiative (CATAI)

Responsibilities

• The primary role is to ensure that a functional and accessible Community Feedback and Response Mechanism (CFRM) is in place for the 2,490 individuals we aim to serve.
• This position is vital for maintaining the trust of the communities we serve and ensuring our humanitarian assistance is effective, equitable, and dignified.

This involves:

• Managing feedback channels, including a dedicated toll-free hotline, to ensure beneficiaries can safely ask questions, raise concerns, or lodge complaints. Establish and maintain the Community and Feedback Mechanism in the communities of implementation.
• Ensuring transparency by supporting community sensitization sessions to inform households about their entitlements, the project process, and how to provide feedback.
• Assisting with Post-Distribution Monitoring (PDM) to help us understand if the assistance is meeting its objectives and how we can improve our processes.
• Playing a key role in ensuring that all assistance is delivered in a manner that is safe, respectful, and responsive to the needs of the most vulnerable, including women, the elderly, and persons with disabilities.
• Implement the different mechanisms for CFR as determined by the CATAI’s AAP SoP and ensure they are available in all field locations.
• Suggest evidence-based improvements on the tools to the MEAL Coordinator.
• Train field staff on the core pillars of AAP, namely Information Sharing, Community Participation and Feedback, and Complaint Management
• Ensure that beneficiaries can safely and easily access the Community and Feedback Mechanism
• Assist the MEAL Coordinator in creating monthly accountability work plans based on the work plans of other units.
• Ensure respect for confidentiality as well as age, gender, and diversity in all steps of the community and feedback mechanism process.
• Maintain documentation of records, and ensure classified community data is secured, and periodically updated in order to produce reports on a weekly and monthly basis to the MEAL Coordinator.
• Participate in the distribution of program information to communities, beneficiaries, and other stakeholders through a regular feedback mechanism
• Support the preparation of bi-weekly reports that show the various categories of complaints and the status of the complaints.
• Lead the handling of the CATAI toll-free line.
• Support training sessions of relevant staff members to support and ensure the quality implementation of accountability mechanisms and information provision plans.

Qualifications

• A Bachelor’s Degree in Management, Social Research, Science, Engineering, Development Studies, or a similar discipline.
• Minimum of 2 years of previous experience with implementing the Community Feedback Mechanisms or with monitoring and evaluation of humanitarian programs.
• Experience working in emergency response with NGOs, preferably in a humanitarian context.
• Excellent facilitation skills and a strong understanding of how to collect feedback safely and accurately from all members of a community, regardless of their age, gender, or other diversity factors.
• Knowledge of MEAL and AAP Approaches and SHERE Standard
• Solid computer skills and competency in MS Word and Excel as a minimum.
• Excellent communication, presentation, problem-solving, and interpersonal skills.
• Proficiency in the local languages of Kanuri and Hausa languages, Shuwa is an added advantage.

Values:

• Exemplifying integrity, accountability, and teamwork.
• Demonstrating commitment to CATAI.
• Embracing Cultural diversity.
• Embracing change and a strong commitment to results.