Accountability Assistant at Action Against Hunger | ACF-International

Key responsibilities:

• Ensure through a systematic way that during distributions, helpdesk/information table are established to the community members to answer beneficiary comments/questions;
• Support the entry of complaints into the Action Against Hunger’s complaints and feedback database;
• Prepare bi-weekly reports showing the various categories of complaints and the status of the complaints;
• Lead in the handling of the Action Against Hunger’s toll-free lines;
• Support training sessions of relevant staff members to support and ensure quality implementation of accountability mechanisms and information provision plans;
• Support coordination of FSL, WASH, And Nutrition and Health projects monthly, quarterly, biannual and annual reviews and reports as required;
• Participate in dissemination of program information to communities, beneficiaries, and other stakeholders through a regular feedback mechanism;
• Support the management of the beneficiary complaints and feedback mechanism database;
• Update shared drive and project team space with program monitoring documents regularly;
• Facilitate the reporting and resolution of all FCM-related information;
• Ensure complaints are close within appropriate time-frame.

Position Requirements:

• Minimum of Bachelor’s degree in Economics, Rural Development, Business Administration, Statistics, Demography or related subject, with previous experience working in humanitarian projects;
• 1 year previous experience with local or international NGOs;
• Previous experience with FSL, WASH, and Health and Nutrition projects;
• Proficiency in the use of MS excel or other statistical package. e.g SPSS, STATA, ODK;
• Fluency in English, Hausa and Kanuri;
• Ability to work in partnership with government and development partners;
• Good interpersonal skills;
• Ability to work within a team setting;
• Independence, adaptability and flexibility;
• Excellent communication skills including report writing.