Account Officer at HRBP Limited

Job Overview

• Customer Engagement/Relationship Management.
• Account Opening, Deposit Mobilization, Loan Creation/Loan Book Review, Channels Adoption/Activation, Account Reactivation and Revenue Generation.

Job Responsibilities

• New Business Development/Account acquisition
• Customer Engagement (Physical and Virtual)
• Existing Business Relationship Management. (Cross/Up Selling)
• Channel Optimization
• Liability Generation (CASA & FD)
• Risk Asset Creation
• Credit processing and Appraisals
• Close Monitoring of Credit relationships and loan recoveries
• Achieving set Financial and Non-Financial Targets
• Merchant/Agent onboarding
• Perform other duties as assigned by the Branch Manager.

Key Performance Indicators
Daily Activities:

• Attend Early Morning Sessions (EMS)
• Review of Top 20 customers' account activities
• Monitor Volume Movement
• Visit 5 customers
• Call 15 customers
• New account acquisition
• Account Funding
• Channel Adoption/Activation
• Customer Complaint Resolution
• Report rendition – call memo, etc.
• Cheque confirmation.

Weekly Activities:

• Weekly Storm/ Cluster Marketing/ Street Mapping
• Regional Performance Review.
• POS Onboarding & Monitoring

Monthly Activities:

• Monthly Performance Review
• Submission of New Prospects or Identified Opportunities
• Appreciation mails to customers (Quarterly)
• Monthly Self Appraisal.

Enablers:

• Infopool
• PowerBI
• pi360
• Process Maker
• Fintrak Credit360
• Service Desk
• Moneytor
• Self-Service Portal
• Dynamics 365 CRM
• Cheque Conformation Portal
• Mobile CRM
• Notification of imminent maturities (Risk Assets & FD)
• Realtime notification of volume movement (N1m and above).

Skills / Knowledge / Requirements

• Candidates should possess a Bachelor's Degree qualification.
• 1 - 5 years work experience.
• Good Customer Service / Relationship Management.
• Strong selling/negotiation skills.
• Strong Financial Analysis / Interpretation capabilities.
• Good presentation skills.
• Effective communication skills.
• Credit Appraisal skills.
• Team player.
• Innovation.
• Entrepreneurship.
• Analytical/Problem solving skills.
• Self-Management.
• Interpersonal Skills.

Salary
N10,000,000 - N11,500,000 annually