Account Manager at Project Growth

Key Responsibilities:

• Client Management: Serve as the primary point of contact for clients, addressing their needs and providing excellent service to ensure high levels of satisfaction.
• Order Handling: Answer phone calls, manage order inquiries, and handle data entry tasks. Create and process orders on behalf of clients accurately and efficiently.
• Upselling and Cross-Selling: Identify and pursue upsell and cross-sell opportunities to maximize revenue and provide additional value to clients.
• Client Retention: Develop and implement strategies to retain clients and build long-term relationships, ensuring continued satisfaction and loyalty.
• HubSpot Utilization: Utilize HubSpot to manage client interactions, track orders, and maintain accurate records of client information and communications.

What Success Looks Like:

• Effective Client Management: Successfully manage client relationships, ensuring timely resolution of inquiries and high levels of client satisfaction.
• Accurate Order Processing: Handle orders efficiently and accurately, contributing to smooth operations and positive client experiences.
• Revenue Growth: Achieve upsell and cross-sell targets, driving revenue growth and enhancing client value.
• Strong Client Retention: Implement effective strategies for client retention, resulting in sustained client loyalty and long-term partnerships.
• Proficient HubSpot Use: Demonstrate effective use of HubSpot to manage client information and interactions, supporting overall account management goals.

Qualifications:

• Client-Facing Experience: Previous experience in a client-facing role, with a focus on managing relationships and providing excellent service.
• HubSpot Proficiency: Strong experience with HubSpot for managing client interactions and maintaining accurate records.
• Order Management Skills: Ability to handle order inquiries, data entry, and order creation with accuracy and efficiency.
• Upselling and Cross-Selling: Experience identifying and pursuing upsell and cross-sell opportunities.
• Fluency in English: Native fluency in English (verbal and written) is required.