Account Manager (Logistics) at HR-on-Wheels

Job Summary

• We are seeking a proactive and commercially driven Account Manager to manage and grow key client accounts within our logistics operations.
• The role requires strong coordination with operations and dispatch teams to ensure SLA compliance, service excellence, and portfolio revenue growth.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Ensure on-time delivery and SLA adherence across shipments.
• Identify upsell and cross-sell opportunities to grow account revenue.
• Conduct regular client performance review meetings.
• Resolve service issues and manage escalations effectively.
• Coordinate closely with operations and dispatch teams.
• Monitor outstanding payments and support receivables collection.
• Prepare account performance and revenue reports.
• Drive portfolio retention and growth targets.

Requirements

• Bachelor’s Degree in Business, Marketing, Supply Chain, or related field.
• 3+ years of experience in logistics or supply chain account management.
• Proven track record of revenue growth and client retention.
• Strong negotiation and conflict resolution skills.
• Experience managing a defined client portfolio.
• Proficiency in CRM and reporting tools.
• Must be willing to Travel.