Account Manager at Klasha

About the Role

• The Account Manager role is a key contributor to the sales organisation, enabling revenue growth and increasing sales by supporting the relationships with assigned clients to promote and secure the use of Klasha B2B & B2B2C products and services.
• The role is also responsible for driving sales and development across the merchant base by building deep partnerships with our clients, opening up access and offering creative solutions.
• Key Results and Objectives will be focused around growing retention, activity, value and volume.
• Additional focus areas would be on response, resolution and client satisfaction rates.

Responsibilities

• Manage an account portfolio of merchants and provide superior customer service ensuring client satisfaction to drive retention and lifetime value.
• Developing and implementing strategic account plans to manage and grow accounts.
• Understanding merchant needs and identifying new business opportunities within your portfolio including preparing volume projections and support requirements necessary. 
• Manage the business and client KPIs, understand and monitor drivers of business to ensure results are delivered.
• Communicating and coordinating with internal teams to deliver required solutions.
• Oversee a seamless integration process and drive adoption and usage of Klasha products and services by working closely with Customer Success and Engineering Teams.
• Deliver expertise, training, education, and guidance to merchants.
• Working with senior leadership to Identify opportunities for improvement and proposing new tools and processes.
• Supporting sales teams to improve their performance and reach targets e.g. by gathering referrals.
• Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.
• Create and present weekly account reviews and performance reports for leadership.

 Desired Experience and Skills

• Bachelor’s Degree.
• 2-5 years of experience with business development or account management.
• Experience managing large account portfolios.
• Strong customer service and project management skills.
• Presentable, excellent communication, interpersonal, and negotiation skills.
• Excellent French language speaking skills is also an added advantage.
• Well-developed capabilities in problem-solving and crafting efficient processes.
• Highly organised and solution-oriented.
• Detail-oriented and able to prioritise.
• Self-starter and able to work efficiently under pressure.
• English language proficiency is a must.
• Fintech/banking industry experience is a must.
• Comfortable with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change.

Benefits
People are the heart of our business, so we prioritise welfare and offer a wide range of competitive benefits, including but not limited to:

• All the latest technology you need to do your role.
• Allowance for health insurance.
• Headspace and Spill membership.
• Access to a co-working space in your home city.
• One-time home office set-up allowance.
• Budget for French language classes.
• One-time home office set-up allowance.
• Access to Klasha Sessions development training courses.
• Paid birthday day off.
• Team building events.
• Stock options.
• Paid parental leave.