Account Manager at Committed To Good (CTG)

Overview of position    

• CTG delivers humanitarian & development projects in high risk areas through the provision of recruitment, HR & project management services. CTG enables public & private sectors to focus on their core business & mitigate risks.

Role objectives    

• Specific responsibilities will include but not be limited to:
• HR management.
• Operational management.
• Personnel management.
• Business development.
• Financial management.

HR management:

• Accountable for managing assigned clients.
• Responsible for meeting client objectives in accordance with contracted scope of work.
• Ensure total client satisfaction with the services being provided.
• Ensure clients are regularly updated & client expectations are met in accordance with agreed time frames.
• Responsible for ensuring deployment plans, administrative documents, system & personnel management SOPs are in place & complied.

Operational management:

• Provide assistance with ensuring compliance with local labor law.
• Ensure an understanding of CTG’s duty of care, evacuation & medevac plans.
• Management of the safety of our consultants in the field from mobilization to demobilization with the support of the Country Manager where required.
• Management of 3rd party security, accommodation & other local service providers & fixers.
• Understand the contracted terms of all accommodation, security, logistics support, with the assistance of the Operations Manager where required.
• Management of crisis situation in accordance with the CTG crisis management SOP.

Personnel management:

• Support the recruitment department for new deployments.
• Responsible for deliverable's against the provided mobilization plan for new contracts.
• Ensure all consultants are issues with country specific operational guidelines & receive a full CTG induction prior to commencing work for the client.
• Responsible for consultant duty of care & knowledge sharing on security threats & incidents.
• Approving consolidated payroll spreadsheets, supporting documents, etc.
• Checking for inconsistencies prior to authorization.
• Review consultant’s performance in accordance with client’s requirements.
• Act as a focal point between insurers & consultants / emergency liaison persons in instances of medevac & or major incident.
• Supporting documentation collection for such incidents.

Business acquisition & growth:

• Actively promote CTG’s services & assist in building a network of key business partners & potential clients.
• Develop current & new client relationships through to contract negotiation.
• Represent CTG in meetings.
• Assist with the development of proposal responses.
• Project reporting    
• This role reports to the Country Manager.

Key competencies    

• Bachelor's in business administration, human resources or related field with a minimum of 1 year of demonstrable relevant administration experience (essential) & / or minimum of 1 year of demonstrable relevant human resources experience (essential) & / or minimum of 1 year of demonstrable relevant program & project management experience (essential).
• Minimum of 3 years of experience in Africa (essential).
• Fluent in English.
• Experience in HR processes & applications, exposure & expertise in HR systems data analysis & analytical skills required.
• Must be well versed in all MS Office applications & experienced in producing reports for management.
• Self starter with good initiative & multi tasking skills who pays attention to the details, demonstrated ability to troubleshoot & resolve problems, excellent spoken & written communication.
• Minimum 3 years of experience in HRM, client relations.