Account Manager at Cen Global Services Limited

Key Responsibilities

• Manage and grow assigned client accounts while ensuring high client satisfaction and retention.
• Develop and execute strategic account plans aligned with business and client objectives.
• Serve as the primary point of contact for key clients, handling escalations and complex issues.
• Identify upselling and cross-selling opportunities to drive revenue growth.
• Collaborate with internal teams (Sales, Operations, Finance, and Support) to deliver client solutions.
• Prepare and present account performance reports, forecasts, and business reviews.
• Lead contract renewals, negotiations, and commercial discussions with clients.
• Monitor market trends and competitor activities to support account strategies.
• Ensure compliance with company policies, service-level agreements (SLAs), and contractual terms.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
• Compulsory SAM (Strategic Account Management) certification.
• Minimum of 5 years’ proven experience as an Account Manager or in a similar client-facing role.
• Strong knowledge of account planning, client lifecycle management, and revenue growth strategies.
• Excellent communication, presentation, and negotiation skills.
• Proven ability to manage multiple accounts and priorities effectively.
• Proficiency in CRM tools and Microsoft Office / Google Workspace.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work independently and collaboratively in a fast-paced environment.