Account Management Officer at Willers Solutions

Job Summary

• The ideal candidate will be responsible for building and maintaining long-term relationships with clients, ensuring client satisfaction, managing account operations, and supporting business growth through upselling and retention initiatives.

Key Responsibilities

• Serve as the primary point of contact for assigned clients
• Develop and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of solutions based on client objectives
• Coordinate with internal teams to meet customer expectations
• Conduct proactive client outreach and routine customer satisfaction surveys
• Identify opportunities for account growth through upselling and cross-selling
• Monitor and communicate the progress of monthly and quarterly initiatives to stakeholders
• Drive client retention and win-back strategies
• Resolve client issues and escalate where necessary
• Analyze client feedback and suggest areas for service improvement.

Requirements

• Bachelor’s Degree in Business Administration, Sales, or a relevant field
• Proven experience as an Account Manager, Key Account Manager, Sales Account Manager, or similar role
• Strong background in client relationship management and retention strategies
• Experience using CRM software (e.g., Salesforce, Zoho CRM, HubSpot) and MS Office (especially Excel)
• Ability to deliver client-focused solutions aligned with customer needs
• Excellent communication, negotiation, and presentation skills
• Strong multitasking and time-management skills
• High level of accuracy and attention to detail
• Confident in handling challenging client requests and difficult conversations
• Strong listening and interpersonal skills.