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  • Posted: Feb 26, 2024
    Deadline: Feb 29, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    We are a fast paced business management solutions firm with an array of value offerings to Corporate organisations. We work in all major sectors of the economy engaging highly trained and sector-experienced Consultants. Willers Solutions Limited is an indigenous firm with cutting edge value proposition geared towards value maximisation. Our focus is on cr...
    Read more about this company


    Account Management Officer


    • Developing long-term relationships with a portfolio of clients. 
    • Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. 
    • Management and develop client accounts to initiate and maintain favorable relationships with clients. 
    • Be the primary point of contact and build long-term relationships with customers.
    • Ensure the timely and successful delivery of solutions according to customer needs and objectives.
    • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
    • Liaise between the customer and internal teams.
    • Build and maintain strong, long-lasting client relationships.
    • Cross-selling and Upselling to increase revenues
    • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
    • Develop new business with existing clients and/or identify areas of improvement.
    • Assist with challenging client requests or issue escalations as needed.
    • Daily Proactive Routine Calls for Customer Surveys.
    • Retention and Win-back


    • BA/BS degree in Business Administration, Sales or a relevant field
    • Minimum of 4 years proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
    • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
    • Experience delivering client-focused solutions to customer needs
    • Excellent listening, negotiation and presentation abilities
    • Ability to prioritize and multitask
    • High level of accuracy and attention to detail
    • Ability to have difficult conversations
    • Strong verbal and written communication skills

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

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