Account Management Officer at Willers Solutions

Responsibilities 

• Developing long-term relationships with a portfolio of clients. 
• Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. 
• Management and develop client accounts to initiate and maintain favorable relationships with clients. 
• Be the primary point of contact and build long-term relationships with customers.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Liaise between the customer and internal teams.
• Build and maintain strong, long-lasting client relationships.
• Cross-selling and Upselling to increase revenues
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement.
• Assist with challenging client requests or issue escalations as needed.
• Daily Proactive Routine Calls for Customer Surveys.
• Retention and Win-back

Requirements 

• BA/BS degree in Business Administration, Sales or a relevant field
• Minimum of 4 years proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Excellent listening, negotiation and presentation abilities
• Ability to prioritize and multitask
• High level of accuracy and attention to detail
• Ability to have difficult conversations
• Strong verbal and written communication skills