Academy Training Coordinator at Alfred & Victoria Associates

Position Overview

• We are seeking a highly organized, proactive, and tech-savvy Academy Training Coordinator to support the smooth delivery of our academy programs.
• The successful candidate will be responsible for coordinating classes, managing communications, and ensuring that participants and facilitators have a seamless training experience.
• This role requires excellent communication, attention to detail, and the ability to manage multiple tasks effectively in a fast-paced, remote environment.

Key Responsibilities

• Coordinate and schedule academy classes in collaboration with facilitators and coaches.
• Record live sessions and promptly share recordings with participants.
• Communicate effectively with facilitators, coaches, and participants via email, WhatsApp, and phone.
• Prepare, format, and share reports on training activities, attendance, and impact analysis.
• Track and monitor participant attendance across sessions.
• Document and maintain impact analysis records.
• Schedule meetings, send timely reminders, and follow up on action items.
• Issue certificates of participation, including personalizing names on certificates.
• Draft, compile, and update training manuals and resource documents.
• Manage and update the academy repository, ensuring all materials are organized and accessible.
• Follow up with coaches on signing contracts and fulfilling administrative requirements.
• Monitor and follow up on participant and coach payments in line with agreed timelines.
• Open and manage virtual internship rooms for participants.
• Respond promptly to participants’ queries and resolve concerns professionally.
• Send reminders and updates to coaches about upcoming classes.
• Support in creating and implementing strategies to improve participant engagement and learning outcomes.
• Undertake any additional tasks assigned by the Program Manager or Program Director.

Qualifications & Skills

• Candidates should possess a Bachelor’s Degree in relevant field with 1 year experience.
• Previous experience in training coordination, program management, or administrative support role is a bonus
• Strong technical proficiency and ability to use digital tools (Zoom, Google Workspace, MS Office, WhatsApp, project management platforms, etc.).
• Excellent written and verbal communication skills.
• Strong organizational skills with keen attention to detail.
• Ability to multitask and manage competing priorities.
• Strong interpersonal skills with the ability to engage facilitators, coaches, and participants effectively.
• Proactive problem solver with a customer-service mindset.
• Ability to work independently and remotely with minimal supervision.

What We Offer

• Fully remote work flexibility.
• Dynamic, collaborative, and innovative work environment.
• Opportunity to contribute to impactful learning and development programs.
• Growth and career development opportunities.