Client Service & Operations Management Associate at Alan & Grant

Client: Pharmaceutical Company

Requirements:

• BSc degree in any field
• 24 years’ client/customer service experience preferably with a banking background
• CRM certified
• Familiarity with Pharmaceutical products, services and pharmaceutical distribution operations will be an added advantage

Required Skills

• Excellent proven customer service skills, able to interact with a variety of clients with tact and diplomacy
• Strong written and verbal communication skills
• Ability to read clients expressions
• Good persuasion and analytical skills
• Friendly and compassionate
• Good organizational skills and detail oriented
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction.
• Ability to handle escalated issues by proactively evaluating and recommending solutions to Customer challenges
• Proficient in Microsoft Office applications