Protection Coordinator at INTERSOS

Code: SR-49-532
Location: Maiduguri, Borno State, with regular visits to Field Offices/locations and regular presence in the field.
Starting date: 09/08/2018
Contract duration: Until 31/12/2018 (renewable)
Reporting to: Head of Mission
Supervision of: Technical supervision of Protection PM

General Context of the Project

• Since 2009, the Boko Haram insurgency has crippled northeastern Nigeria. Borno State continues to be most affected, with over 1.8 million internally displaced persons (IDPs). Recent advances by the Nigerian Army and the Multinational Joint Task Force have improved humanitarian access in 22 of the 27 Local Government Areas (LGAs) in Borno, but have also revealed the extent of the crisis. In newly accessible areas, basic infrastructure has been destroyed, essential services are non-existent, and most local governance systems are not functional.
• In support to the UN-led coordinated humanitarian response in the region, INTERSOS is implementing more than 6 projects addressing critical gaps in health and nutrition, WASH, food security, shelter, Camp Coordination and Camp Management and protection services for a highly vulnerable population in the newly accessible host communities in the Local Government Areas (LGAs) of Ngala (Ngala-Gambaru), Bama (Banki, Bama) and Dikwa (Dikwa) Kukawa, Borno State, Nigeria.
• In line with its 2018 Country Strategy, INTERSOS intend to strength its capacities and response on the ground in protection sector (protection monitoring, CP and GBV), as a sector by itself and as protection mainstreaming within the whole INTERSOS Nigeria program.

General Purpose

• The general purpose of the position is to ensure the proper and effective implementation of all protection-related activities and services of INTERSOS Programme in Nigeria, providing technical inputs, guidance and support, and operational monitoring and evaluation.

Main Responsibilities and Tasks

• The Protection Coordinator is in charge of developing the protection programme in country, guiding and supporting all protection-related activities and services of INTERSOS Programme in Nigeria, ensuring timely and quality implementation and monitoring in compliance with relevant Standard Operating Procedures, International Principles and Guidelines, International Standards, Good Practices in Protection Responses, INTERSOS Fundamental Charter and Code of Ethics.
• Moreover, the Protection Coordinator is in charge of assisting the Head of Mission Nigeria and the Regional Direction for Western and Central Africa in the development, implementation and evaluation of the protection strategy and programme at country level.

Main Responsibilities

• Planning, monitoring and evaluating the implementation of the protection programme in Nigeria - including but not limited to protection monitoring at community and household level; assistance to most vulnerable persons, child protection prevention and response, GBV prevention and response and psychosocial support - ensuring timely and quality delivery of the targets set as per approved projects’ proposals.
• Building the capacity of specialized and non-specialized staffs, as well as community volunteers and local counterparts, providing ad hoc training sessions and continuous on-the-job coaching.
• Maintaining relations pertaining to the protection programme with donors, partners, key stakeholders, and other relevant actors at country level.
• Assisting the development, implementation and evaluation of the protection strategy and programme at country level, providing technical inputs, and suggestions for improvements and recommendations for future actions.

More Specifically:
Programme development:

• Continuously assess the protection needs and gaps of target populations in current and prospective areas of operations, periodically update the protection situation analysis and inform the programme accordingly.
• Continuously assess the protection response capacity of potential partners.
• Support the development, implementation and evaluation of the protection strategy and programme at country level, providing technical inputs, suggestions for improvements and recommendations for future actions.
• Support the design, promotion and elaboration of new interventions at country and regional level, ensuring protection mainstreaming.
• Stimulate and maintain active exchange of protection information within the region on useful news, publications, tools, best practices and lessons learned.
• Promote harmonization of protection approaches, methodologies and tools within the country, and create opportunities for experience sharing and learning among the team.
• In cooperation with the accountability unit, follow up on the implementation of the Child Protection (CP) and Protection from Sexual Exploitation and Abuse (PSEA) Policies.

Programme activities planning, monitoring and evaluation:

• Support the Project Managers in preparing, managing and regularly updating the protection projects’ activities work plan, ensuring timely and quality implementation in compliance with the defined projects’ strategy, as well as INTERSOS and donors’ guidelines.
• Guide detailed vulnerability assessments of target populations in projects’ areas to define the exact locations of intervention and the beneficiaries.
• Provide inputs, guidance and support to ensure the quality implementation of the protection projects’ activities from the technical point of view.
• Maintain all case management relevant forms (vulnerability assessment form, case plan form, referral form, follow-up form, etc.) updated and ensure they are properly used.
• Advise on management of complex cases.
• Contribute to developing, rolling out and revising internal Protection Toolkits and Standard Operating Procedures (SOPs).
• Ensure that required data protection and sharing protocols are respected.
• Promote age, gender and diversity sensitive approaches into the projects’ activities, as well as social cohesion initiatives.
• In cooperation with the Programme/Project Managers, elaborate and set up specific mechanisms to monitor and evaluate the protection projects’ activities, as well as to collect feedback and complaints from beneficiaries and target populations at large.
• Undertake field visits to the projects’ locations as needed to continuously monitor the progress and the quality implementation of the protection projects’ activities.
• In cooperation with the protection team, conduct case audits to evaluate the quality of the service provision.
• Continuously assess, analyze and evaluate the impact of the protection projects’ activities to inform and adjust the programme accordingly.
• Report in a timely manner any eventual challenges or delays faced, loss or damage occurred, fraud or misuse detected.
• Work closely with the colleagues to ensure the integration of the protection programme with other sectors of intervention.

Programme staffs, volunteers and local counterparts capacity building:

• In cooperation with the management and human resources staffs, carry out the identification and selection of the protection staff, as required.
• Contribute to supervising and evaluating the performance of the protection staffs.
• Continuously assess the training needs of the protection staffs, design the capacity building programme and develop the related material for enhanced protection response capacity and service provision according to international best practices, standards and principles.
• Ensure that all relevant non-specialized staffs, as well as community volunteers and local counterparts, are trained on humanitarian principles and code of ethics; basic principles of general protection, child protection, gender-based violence and psychosocial support; data protection and sharing protocols; safe referral; and risk mitigation.

Programme reporting:

• Support the Project Managers in elaborating and monthly updating the internal monitoring and evaluation tool, the Project Appraisal Tool (PAT), with specific reference to the protection activities.
• Contribute to preparing the projects’ narrative reports with specific reference to the protection activities, as well as other ad hoc analysis reports and material, according to INTERSOS and donors’ requirements.
• Ensure that all data related to the protection activities are disaggregated by sex and age, in order to develop profiles on the different needs and realities of women, girls, boys and men, for reporting and analysis purposes.

Coordination and representation:

• Establish and maintain collaborative relations with relevant donor officers, partners, key stakeholders and other humanitarian actors.
• Participate in meetings with relevant donor officers and facilitate field visits by donor missions, as required.
• Proactively participate in the Protection Cluster/Working Group and Sub-clusters/Sub-Working Groups, including related strategic Coordination groups and thematic task forces, at country level.

Requirements
Education:

• Minimum: BA in relevant field (Social Science, Psychology, Social Work, Human Rights, International Humanitarian Law or other fields related to Social Development and Humanitarian Work)
• Master degree (MA or LLM) in Human Rights, International Humanitarian Law or related subjects (desirable)

Professional experience:

• Minimum of five (5) years of relevant working experience in protection-related sectors, preferably within an INGO.
• 3 years experience in case of Higher education degree (Masters/LLM)

Professional requirements:

• Strong theoretical, technical and practical background in protection
• Proven training skills and capacities in developing trainings’ curricula
• Strong skills in networking with partners and donor liaison
• Able to gather and critically analyze data, gaps and trends related to Protection issues
• Knowledge of the Nigeria humanitarian context and of the Lake Chad Basin crisis is an asset
• Strong organizational skills and ability to manage efficiently multiple priorities, deadlines and tasks
• Solid time-management skills, resourcefulness and attention to details

Languages:

• Fluency in English with excellent verbal and written communication skills

Personal requirements:

• Excellent team-working and team-building skills, as well as ability to work under high pressure and with flexibility
• Excellent interpersonal and communication skills and ability to work and integrate in a multicultural team
• Problem solver, dynamic, mature
• Confidently able to deal with authorities and donors
• Pro-active approach to work
• Able to work independently as well as being a strong team player
• Flexibility, capacity of managing stress, good diplomatic skills
• Available to share accommodation facilities when required.