Operations Officer at Pete Ground Services Limited

JOB DUTIES/RESPONSIBILTIES

• Oversee and manage the day to day activities of workers at the tarmac.
• Ensure that operational activities are executed within allotted budget and timelines.
• Check and make sure all work equipment are in proper shape for use both at the office and tarmac.
• Conduct regular operational reviews and audits for preventive maintenance.
• Set operational goals to meet or exceed performance expectations.
• Provide guidance to staff in resolving operational issues and problems.
• Provide excellent customer service in order to build and maintain strong relationship with customers.
• Conduct regular meetings with staffs to discuss about operational updates, ideas and issues.
• Ensure customer complaints are handled and resolved accurately and quickly.
• Develop and implement plans to improve operational effectiveness and efficiency.

Requirements

• OND/HND in any discipline
• Proven work experience as operations manager
• Adequate knowledge of organizational effectiveness and operations management
• Familiarity with business and financial principles and practices
• Working knowledge of budgets, forecasting and metrics
• Basic IT skills (databases, MS Office etc)
• Ability to effectively communicate with all levels of the organization
• Leadership and organizational skills