Customer Service Representatives at Tranzit

Job Description

•     Tranzit is a free web/mobile enabled transportation and delivery service that enables you to locate interesting, or required places and events based on your location.
•     Tranzit puts people a few taps away from a licensed, vetted transportation and delivery pickup service. For drivers, Tranzit provides access to more passengers so they can make more money.

Responsibilities:

•     In this role you will work be working within a team of customer service reps. specifically assisting with bookings and enquiries in relation to the services of Tranzit.
•     You are the first point of contact for customers (users) who would like to know the progress of their bookings, log complaints, request receipts, and make bookings or enquiries.
•     You are going to assist customers with a wide range of queries and identifying the best course of action for dealing with a customer’s call.
•     Also provide excellent, personalised service to customers through excellent communication and product knowledge.
•     Maintain all Key Performance Indicators (KPI’s) of Tranzit.
•     You must be able to collate and analyse data, organisation of accounts and interpret data.
•     Communicate with and track drivers on jobs.
•     Escalate and route customer issues to the relevant process operators/ IT personnel.
•     Help customers with issues arising from use of the Tranzit web and mobile apps.
•     Adhere to assigned shift slots ensuring availability throughout the shift period.
•     Maintain communication with customers waiting for Taxis/ Ensure Taxi ride is successful.
•     Log in lost and found items forwarded in the appropriate database.
•     Ensure all lost and found items are properly stored for retrieval for enquiring customers
•     Advise vehicle operators on traffic conditions, hazards or delays and recommends alternate routes.
•     Perform any other duties that may be assigned by the Operations/Business Manager.

Requirements:

•     OND or its equivalent in any discipline.
•     A minimum of two (2) years working experience related to the role.
•     Must be PC literate and have extensive knowledge of Microsoft Office tools.