IT Support Engineer at Oscar Temple

Job Description

• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for customers including, issues escalated to the highest level of management
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems.
• Collaborate with subject matter experts and escalation managers when additional support is needed.
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.

Requirement

• Candidates proficient with Microsoft Azure with 2 -4years experience.