OSS/NMS Manager at MTN Nigeria

Job Description    

• Manage the smooth operation of all OSS/NMS platforms ensuring proper fault management, configuration management, performance management and security management are provided for on all Network elements on the network in line with the overall business objective.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score. Interface with various units in MTN; VAS planning, service creation, IS, HLS/DCG,RA, CPG,TX services, switch operations etc in the development and support of OSS/NMS services Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Establish and maintain relationship with strategic 3rd party suppliers and vendors
• Develop and set the acceptance criteria for new OSS/NMS platforms
• Ensure smooth integration of new network elements into the operational network Schedule all tasks and projects related to the OSS/NMS
• Oversee prompt resolution of major OSS/NMS faults and CSRs
• Oversee and coordinate all technical activities, including activities of direct reports.
• Ensure continuous monitoring of network performance of the Core Network Ensure the MTN OSS/NMS configurations meet the market requirements as well as ITU specifications
• Ensure weekly reports on overall performance of the OSS/NMS platforms are available
• Develop new philosophies or new user requirements on high level specifics for OSS/NMS platforms

Job Condition

• Normal MTNN working conditions.
• National travel and a valid drivers license

Experience & Training    

• First degree in Electrical/Electronics, Computer Engineering or related discipline Master Advantageous

Minimum of 6 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization
• Project management/ITIL Manager certification Training
• Leadership/Supervisory/Management Development Programs
• Project and quality Management
• Technical report writing

Minimum qualification:  

• BA, BEd, BEng, BSc, BTech or HND