Regional Field Team Lead at e.Stream Networks (Nigeria) Limited

Direct reports: Field Service Engineers and Riggers
Reports to: Service Deployment Manager

Job purpose

• The Regional Field Team Lead is responsible for the coordination of deployment, troubleshooting and maintenance of various communication equipment (VSAT and Radio) within its region and also proper documentation of day-to-day activities.

Duties and Responsibilities
Strategic Insight and Integration:

• Assist the Service Deployment manager to achieve the corporate

Objectives:

• Attend project & departmental meetings
• Provide inputs to the departmental annual budget
• Provide technological innovation to deploy services which are cost effective.

Technical / Analysis and Problem Solving:

• Ensures that surveys carried out by FSE are 90% accurate
• Ensures that there is no course to revisit sites deployed within 6month.
• Provide technical solutions to network issues escalated to the 2nd level.
• Ensures that issues escalated are resolved within agreed OLA
• Ensures 90% implementation of Maintenance plan

Leadership:

• Team lead for special deployment projects
• Training & knowledge sharing for FSE and Riggers
• Responsible for scheduling and implementing annual maintenance on the remote sites.

Interpersonal, Relationship Management & Collaboration:

• Liaise with 3rd party vendors to deliver projects
• Establish and maintain good working relationships with other departments, teams and Clients

Communication:

• Escalate service impacting issues outside span of control to the

Service Deployment Manager:

• Deliver weekly reports on the status deployment
• Generate and submit periodic project and operational reports to the Service Deployment Manager for informed decision making

Customer Focus:

• Timely response to customer complaint
• Prompt resolution of 2nd level issues

Financial Management:

• Recommend & Implement cost saving initiatives

Requirements
Education & Work Experience:

• Bachelor’s degree in Computer Engineering, Electrical Electronics Engineering or related field
• Minimum of 5 years work experience in a relevant role.
• RF engineering experience working in the telecoms industry.
• Affiliation with relevant professional bodies

Competency, Skills & Certifications:

• Certification in CCNA, CWNA
• IOM (Idirect Operations Maintenance)
• GVF (510, 520)
• Relationship & People Management

KPIs:

• Quality of deployment without recourse to revisit site
• Prompt resolution of 2nd level issues less than 10hrs across the country.
• 10% cost savings on deployment

Working Conditions

• The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
• The incumbent may be required to travel out of station often.

Physical Requirements:

• This position requires physical and mental strength