Front Desk Supervisor at Ralds & Agate

Job Summary

• The front desk supervisor is responsible for managing front desk operations. S/he is responsible for ensuring maximum satisfaction of all guests and to ensure that the front desk officers are courteous, pleasant and helpful.

Key Responsibilities

• Work with the general manager to achieve optimum guest satisfaction, profitability, and efficiency in line with hotel standards.
• Demonstrate 100% commitment to providing the best possible experience for guests and visitors.
• Prepare weekly, monthly, quarterly, bi-annual and annual report of all guest list for Management decision.
• Provide necessary training for front desk officers in accordance with hotel standards.
• Promote hotel facilities and services to guest and possible clients.
• Resolve all guest matters quickly, efficiently and courteously through partnering and communicating with other department.
• Constantly seek feedback from clients and guest to know areas of improvement.

Requirements

• B.Sc/HND in any related field
• Certification/qualifications in customer service will be an added advantage
• 3 years customer service/front desk experience, experience in the hospitality industry will be an advantage
• Proficiency in Microsoft excel, word, PowerPoint and other hotel operations software.

Competencies:

• Customer service orientation
• Excellent communication skills -verbal and non-verbal
• High emotional intelligence
• Strong leadership and supervisory skills.