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The Dexterity Group is a diversified business conglomerate with a reputation for excellent business practices with product and service quality. The Group’s business activities is mainly in the media but also has other interests outside the media sector. The Group’s operational headquarters is in Ibadan, Nigeria, the largest city in West Afr...
Location: Ibadan, Oyo
Job Purpose
The Group Head, Customer Experience has the primary objective of helping the organisation to understand their customers better, build customer centric capabilities and improve customer experience when customers buy, use our products/services. The Group Head, Customer Experience will help the Dexterity Group to deliver on key customer expectations through the design, implementation and monitoring of structures and projects around:
Job Description
Responsibilities
Leadership/Supervisory Role:
Strategy:
Analytics:
Relationships:
Other Duties:
Qualifications
Education:
Experience:
Communication Skills:
MS Office/Platforms:
Technological Savvy/Analytical Skills:
Interpersonal Skills:
Leadership/People Skills:
Salary
Negotiable (Depending on experience).
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