Customer Service Officer at Adexen

Job Reference: 1426
Industry: Industry & Manufacturing
Function: Commercial & Communication

Job Description

• Ensure smooth, efficient and accurate business support both externally to distributors and direct end-users with administrative, logistic and commercial issues as well as internally to other departments within the organization.

Responsibilities

• Build and maintain professional relationships, communicate with customers/partners as well as internal stakeholders and continuously update and key data in current CRM System.
• Manage order handling process from reception of the order to the delivery and payment.
• Maintain a strong focus on proactive Orderbook Management.
• Handle quotations according to local delegation rules, activities for generation of leads, and proactive follow-up.
• Safeguard the fulfilment of customer delivery requirements, continuous follow-up of schedules, delivery pattern, supply and shipments, service deliveries, logistic cost and selecting the most cost-effective supply option.
• Contribute to promoting the company’s e-commerce solutions.
• Manage post sales activities (claims, returns etc.) and coordinate implementation of corrective actions.
• Support account/sales manager with contract preparation, sales history analysis and opportunity development across platforms.
• Handle the Payment Collection process on goods transit, overdue, payment conditions, credit limits and contributing to a positive cash-flow.
• Know the designation system, main products, relevant technology platforms as well as production and stocking points within relevant area of responsibility.
• Contribute to the development and improvement of existing and new processes.
• Follow and safeguard the company’s Export Control Policies, Instructions and procedures within customer service area of responsibility, identify Export Control risks and risk triggers and actively prevent them from happening, report non-compliance in line with Export Control based on the reporting chain.
• Follow management instructions and procedures, report Environment Health and Safety (EHS) risks and EHS related incidents.
• Follow quality requirements and identify quality risks and opportunities for improvement.

Expectations

• Bachelor's Degree preferably in Business Administration, Mechanical Engineering, Information Technology or related disciplines.
• 3 to 5 years cognate experience in an engineering firm.
• Experience in Sales, Marketing, CRM, Project Management, Supply Chain, Finance, Logistics Services.
• Strong computer skills in Microsoft word, excel and Power Point presentation.
• Good planning, coordination, communication, interpersonal and problem solving skills.