Technical Audit Expert at IHS Towers

Reports To: Senior Technical Audit Expert

Summary

• Manage assigned tasks in the optimization of network services at all IHS installations (Network sites and office buildings) (Process)
• Provide support to all active vendors to ensure enhanced customer experience/ revenue assurance. (Customer)

Responsibilities

• Interdepartmental collaboration - interface with other departments within Technology Group (Customer).
• Client/ Customer collaboration - interface with Network services departments within assigned customer portfolio. (Customer)
• Interface with Security team to research technologies for protecting on-site facilities. 
• Develop medium - and short-range plans and directions for territorial uplift and network performance. (Process)
• Ensure strict adherence to IHS policies and procedures in all assigned tasks. (Process)
• Ensure IHS towers are operated and maintained to best industry practice. (Process)
• Manage 2nd level intervention on major/minor systems faults in the Region. (Process)
• Develop, implement and maintain an efficient knowledge transfer mechanism to regional operations team. (L&P)
• Produce and distribute weekly/monthly reports on all audited sites within IHS portfolio. (Process)
• Ensure continuous improvement of processes and procedures to foster efficiency and power systems optimization. (Process)
• Ensure optimization of resources in the unit. (Financials)
• Provide 2nd level intervention for regional field services engineers to perform at the highest level, especially in terms of delivery and meeting target deadlines. (L&P)
• Co-ordinate activities and monitor site performance. (Process)
• Identify training needs of field engineers. (L&P)
• Implement the departmental strategy within assigned region.
• Resolves subject matter regardless of the fault type. (Financials)
• Continuously research alternative sources of power, which are cost effective and environmentally friendly. (Financials).

Education and Experience

• B.Sc in Electrical/Electronics, Mechanical Engineering or related courses from a reputable institution
• Project Management courses.
• Five (5) years’ experience in design, implementation and maintenance/management of power/cooling systems.
• Three (3) years in engineering administration in a telecommunication environment.
• Three (3) years’ supervisory experience in active O&M in a telecommunication environment.
• Three (3) years’ experience in Vendor Management - in a telecommunications environment.

Skills:

• Operational systems and applications:
• MS Environment - Word/MS Excel
• Communication Skills (Oral & Written)
• Problem solving abilities.
• Analytical skills
• Interpersonal skills