Customer/ Technical Support Representative at Hostsleek Technologies

Job Description

• Technical assistance to our customers via phone calls,email and social media.
• Monitor & review server backups
• Troubleshoot a variety of technical and non-technical issues customers may have with their hosting plan.
• Answer pre & post-sales inquiries and provide consultative support for a range of products and services we offer.
• Research required information using available resources.
• Process client orders and provisioning VPS & Dedicated Servers.
• Stay updated and current with the system information and changes and update and follow standard procedures and processes.
• Schedule and apply software and Operating System patches and updates as directed.
• Weekly report of follow up (customer feedback,complaints, pending issues).
• Social media presence (company's whatsapp and instagram)

Requirements
Experience with web hosting industry:

• Has experience with a management tool like Cpanel and a billing system like WHMCS
• Has an understanding of shared, reseller vps, dedicated server hosting.
• Has a firm understanding of open source software such as WordPress,Joomla, etc.
• Is able to quickly and efficiently handle web hosting related issues such as DNS, FTP, PHP-based errors, etc
• Comfortable speaking with customers via telephone,whatsapp,email.
• Strong understanding on Linux Server

Administration:

• Excellent multi-tasking ability.
• Strong analytic and troubleshooting ability
• Confident and self-motivated with a positive can do attitude.
• A desire to learn and progress through the business.