Customer Service Executive/Officer at Juan Industries Limited

Job Description

• The Customer Service Executive/Officers ensure that the needs of customers are being satisfied.
• Their aim is to provide excellent customer service and to promote this idea throughout the organization

Detailed Job Description

• Training staff to deliver a high standard of customer service;
• Leading or supervising a team of customer service staff;
• Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• Issuing refunds or compensation to customers;
• Writing reports analyzing the customer service that the organization provides;
• Developing feedback or complaints procedures for customers to use;
• Developing customer service procedures, policies and standards for the organization
• Meeting with other managers to discuss possible improvements to customer service;
• Keeping accurate records of discussions or correspondence with customers;
• Analyzing statistics or other data to determine the level of customer service the organization is providing;
• Providing help and advice to customers using the organization’s products and services;
• Communicating courteously with customers by telephone, email, letter and face to face;
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Qualification and Experience

• Required Qualifications: HND or Bachelor's Degree in any of the related field
• Experience: A minimum of 3 years post NYSC working experience.

Remuneration

• N170,000 - 200,000 per Month
• 40 hours a week role - Monday to Friday
• 4% pension scheme
• Plus range of allowance, incentives and bonuses