Customer Service Representative at Pal Pensions

Job Objective

• To ensure that the goals and objectives of PAL regarding customer service is carried out and maintained through hard work and dedication to the satisfaction of both internal and external customers.

Job Specification

• Bachelor’s Degree in any discipline
• A Masters degree will be an added advantage
• Must be able to converse fluently in the local dialect of the location
• Ability to comprehend, capture as well as interpret basic customer information.
• A sound knowledge of telephone etiquette
• Strong knowledge of the company’s products
• Basic computer knowledge/technological skills

Person Specification:

• Good communication & interpersonal skills
• Proactive and responsive in a fast-moving & dynamic environment
• Flexible, firm, fair and ability to manage pressure (both Internal & External)
• Integrity
• Attention to detail and Confident