Data Services Support Engineer (Packet Core - Supervisory) at MTN Nigeria

Job Description

• To provide high availability of the MTN Nigeria Packet Data Network through effective operation, proactive and reactive maintenance of the Packet Core and network service infrastructure to achieve strategic business objectives.
• Maintain standards for Mobile Data Network access control and auditing, providing optimization and cost effective input to the Mobile Data Network design.
• Develop optimal and cost-effective Mobile Data Network strategy for MTNN, ensuring Mobile Data projects match marketing and sales requirements.
• Analyze and provide information on bandwidth usage, user application/experience and critical upgrades on the Mobile Data Network.
• Monitor adherence to processes and procedures to ensure conformance to best practices, thereby identifying opportunities for improvements.
• Coordinate the implementation of Mobile Data Network planning functions to achieve the quality and key performance indicators (KPIs), as well as marketing and sales targets defined by the business
• Coordinate vendor-related emergency maintenance on Mobile Data Network.
• Oversee constant tracking, monitoring and resolving of faults on the Mobile/Fixed Data Network.
• Oversee proper implementation of change requests and planned work.
• Manage network performance, bandwidth usage and configuration, ensuring conformance with set KPIs.
• Understand the telecommunication industry local trends and developments, thereby assessing the impact on MTN’s current and future business.
• Monitor performance statistics and generate weekly reports, providing monthly and quarterly progress updates on Mobile Data projects.
• Ensure value is created from Customer engagement & Operations:
• Support relevant units to develop the required contractual documents for Mobile Data projects, ensuring Mobile Data projects are implemented in accordance with the agreed plan and strategy.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Requirements, Experience & Training
Education:

• Fluent in English
• First degree in Electrical/ Electronics or Computer Engineering
• UNIX Certification
• Ericsson Certification/Training

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience in Ericsson Evolved Packet Core/Switched and MPBN Networks; Protocols, Devices and Certifications
• Experience in a GSM environment preferably in a high-level support role in the Core Network.
• Experience in support of a multi-vendor Mobile Data Network and Enterprise environment.
• Experience in WAP Gateways (MSP), DNSes, Radius (AAA), PCRF (SAPC), HSS Service Nodes.
• Experience working on complex, commercially sensitive Mobile Data Network projects (e.g. technology evaluations/integration, due diligence, etc)
• Experience in UNIX/Linux Systems, SGSN/MME, GGSN/EPG/PGW/SGW, DPI/SACC, Standards and Technologies

Training:

• Advanced MPBN Training
• Advanced GGSN/SGSN Training
• Advanced UNIX Training
• Mobile/Fixed Data Network Vendor-related Courses ( SAPC, PCrF, MSP, Radius, AAA)

Minimum qualification:

• B.Eng, B.Tech or HND.