Client Service Manager at Pivotage Consulting

Job Description
Your responsibilities will include the following:

• Providing regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
• Interfacing with clients to translate client and partner needs into meaningful problem statements, engagements and tangible collaboration/prototyping outcomes.
• Engaging clients with world-class client-facing skills and proven ability to engage and drive commercial outcome.
• Developing open and effective channels of communication with clients.
• Coordinating internal projects and determining the best utilization of resources to increase customer satisfaction
• Encouraging revenue growth by inspiring clients to purchase additional services
• Become the reliable point of contact for each customer that is required to establish a strong business relationship

Requirements
A suitable candidate must:

• Possess a Bachelor's Degree in Business Administration or a related field.
• Have at least 5 years’ cognate experience with at least 2 years in a managerial position.
• Have strong business acumen and program management skills.
• Have a proven record of working with clients to lead the delivery of digital products/services from ideation through to commercialization.
• Demonstrate thought leadership in digital commerce, using data driven insights and user experience to solve problems in unconventional manners.
• Have good communication and presentation skills.
• Experience in an Advertising/Marketing agency will be an added advantage.