Engineer: Inshop Technical Support at Lorache Consulting Limited

MAJOR DELIVERABLES

• First line contact, providing technical assistance to all walk-in customer at Shops
• Assist in after sales device setup, installation, and configuration processes for new subscribers
• Create a positive customer experience
• Assist / guide customers to handle different hardware and software application as required
• Perform diagnostics, troubleshooting, repairs and upgrade on all access devices
• Liaise with device & terminals unit, for all hardware errors & related replacement cases
• Document help desk tickets/resolutions, and maintain defective device inventory
• Recognize areas & forward plans for internal improvement to the Territory Sales Manager

Function/Domain   Customer Service / Technical Support Group
Reporting to Direct - Supervisor Technical Support Group; Functional, HOD

Essential Attributes Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player

Desired Attributes Relevant Industry Experience, been on the front desk handling customers and team.

Qualifications HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech

Desired Experience 1 to 3 years in similar profile.