Customer Service Officer at Rovedana

RESPONSIBILITIES

• Follow up on customers’ transactions by liaising with branches, trade operations, credit risk management, treasury and other support units
• Ensure the cheques are confirmed to the clearing unit and also to other business offices
• Daily supervision & monitoring of accounts and prompt response to customer requests
• Follow on transactions with internal and external customers.
• Ensure error free processing of customer’s transactions
• Ensure the Team’s approved cost budgets are not exceeded
• Timely response and providing solutions to customers’ request via electronic means
• Sending periodic statements to Customers or based on request
• Preparing RDAS trade schedule and any other reports required within the CCS unit;
• Assisting to resolve online banking channels used by the customers
• Proactively advising customers of their matured obligation well-ahead of their maturity dates and immediately advised by Trade.
• Forwarding of documents for PAAR processing.
• Checking online and proactively advising customers of the issuance of PAARs
• Tracking resolution of customers’ issues/complaints.
• Endorsement of Shipping documents and ensuring documents are dispatched to customers.
• Other duties as assigned by Supervisor

REQUIREMENTS/SKILLS

• Minimum of 2nd class lower in first degree (MBA, MSC, MA, ML and/or Professional Qualifications will be an added advantage)
• Minimum of 2-3 years banking experience.
• Proactive weekly service calls to customers.
• Processing and following up on CAD and Legal on availments of customers’ facilities and Legal documentations, Legal Input & Liquidating investments
• At the consent of the RMSs, obtaining BCC approvals for USD transfers, amendment request, guarantees, etc.
• Liaise with the CS & RMs at Cluster Locations to finalize transactions consummated in Head Office.