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  • Posted: Feb 6, 2018
    Deadline: Not specified
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    Your business depends on finding, understanding and connecting with your best customers. As the definitive source for what drives people to watch and buy, Nielsen can help you stay on top of trends and use key insights to grow your business-in the next town and across continents. We’ll help you stand out from the competition, differentiate your offerin...
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    Client Service Manager - RMS

    Job Type: Temporary
    Travel: Yes, 5% of the Time
     
    Responsibilities

    • Responsible for delivery of quality service on Coca-Cola Account (valued at over USD 4.5M) in order to achieve the set financial objectives and other operational performance indicators.

    Client Servicing:

    • Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
    • Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
    • Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
    • Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
    • Identify and recommend enhanced and new services that answer clients' business needs
    • Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
    • Build and maintain ongoing relationships with the identified key persons within client organization
    • Attend client planning meetings and contribute by matching ACNielsen products to client needs
    • Assist in ensuring adherence to the approved company policies on business conduct / ethics when servicing clients

    Financial Management:

    • Manage client funds and ensure that all funds are depleted by year end
    • Contribute to overall team plan by generating revenue and/or cost savings ideas

    Functional / Technical:

    • Maintain an accurate and up-to-date knowledge on research techniques and applications
    • Provide value-added analyses and respond to special requests
    • Manage data quality issues by overseeing data inquiry process
    • Ensure standard operating procedures within area of responsibility are observed
    • Recommend improvements in work processes within area of responsibility

    Qualification/Requirements

    • B.A/B.S Required (MBA desirable)
    • At least 4 to 7 years experience in Client Sales & Services (RMS)

    Method of Application

    Interested and qualified? Go to Nielsen Company on jobs.nielsen.com to apply

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