Head of Business at The Olive Prime Psychological Services

Job Description

• We are currently on the look-out for exceptional, committed, innovative and highly motivated staff, willing to go an extra mile to support the organization to achieve its core objectives within a confidentiality driven service practice.

Key Responsibilities
Business Development:

• Prospect for new clients by networking, cold calling, advertising or other means of generating interest from potential clients and ultimately convert them into clients;
• Dedicate a significant portion of work schedule going to various hospitals, ministries and institutions, dropping leaflets/proposals, and meeting with relevant personnel;
• Identify innovative tactics, corresponding business plans and sustainable; operations to drive revenue and volume growth while meeting the market's needs;
• Develop and implement community workshops and seminars, with a bid to grow business;
• Communicate, liaise regularly and build constructive referral relationships with all key stakeholders internally and externally: Consultants, Medical Practitioners, the corporate business development team, other healthcare professionals, and private health insurers as required;
• Conduct marketing research and analyse activities to ensure that the centre is competitive in the marketplace, on a local and national rating.

Client Retention:

• Ensure that new clients are well managed including satisfaction and staying positive;
• Take in a lead in identifying ways that will help improve the existing relationship with clients and partners;
• Develop services that meet, predict and mirrors current clients’ future needs;
• Ensure the continuous refinement of the service rendered by the Facility;
• Works extensively with department leads to ensure growth opportunities are identified, patient engagement is maximized, and obstacles to success are addressed and resolved.

Management and Research:

• Develop and implement monthly, quarterly and annual strategies, and evaluate results correspondingly
• Monitor, review and produce monthly reports on all marketing activities and results. Identify which of the strategies was effective, which one was not effective and why each of the strategy was or was not effective and what can be done to improve or modify it;
• Coordinate weekly motivational business development meetings to stimulate and encourage the business development team; this should provide direction, guidance, training and support to the business development team members, identify team strengths and weaknesses and implement measures to improve performance to reach facility's goals;
• Work with team members to establish appropriate work and time plans for all staff to maximize the efficient use of staff time;
• Interacts with all departments to maintain knowledge of Hospital programs and operations;
• Have a clear and concise understanding of all Synapse’s services.
• Approve or carry out all tours/visits to Olive Prime by group or organizational prospect to increase referral potential clients.

Managerial:

• Responsible for the setting of clear performance objectives in line with the agreed Olive Prime appraisal process, ensuring that each staff member understands their individual responsibilities, and act accordingly within their sphere of responsibility.
• Responsible for the management and supervision of all junior staff within a designated area.
• Ensure that duty allocation is done with a cost-effective view.
• Responsible for the effective management, utilisation and monitoring of financial resources as a designated budget manager, both pay and non-pay budgets in consultation with the Admin Manager.
• Oversee the maintenance of data records necessary for the provision of accurate statistical returns/reports e.g. sickness, annual leave, vacancies etc.

Person Specifications

• Effectively work with Microsoft Office applications, including Word, Excel and PowerPoint.
• Experience of managing external client relations
• Experience of developing and converting business opportunities
• Experience of contributing towards strategic planning
• Ability to lead, manage, motivate staff
• Good literacy, numeracy and IT skills
• Excellent organisational skills with ability to effectively manage competing demands
• Excellent presentation and communication and proposal writing skills
• Attention to detail i.e. the ability to produce high quality proposals and reports with minimal supervision

Qualifications and Requirements

• Minimum of Master's Degree.
• MBA will be an advantage.
• Must have completed NYSC.
• Attention to detail.
• Good listening ability.
• Strong oral and written communication and interpersonal skill.
• Minimum of 3-5 years working experience in an hospital setting will be an added advantage.